Payments, Cancellations and Account Credit
Payment in full is required at the time of booking for all lessons.
Bookings close 24 hours prior to the scheduled lesson time.
Where a rider is unable to attend a booked lesson, the lesson may be cancelled and the value transferred to the rider's EC Pro account for future use, provided that a minimum of 24 hours' notice is given through the online booking system.
No cash or bank refunds will be provided for lessons cancelled by the rider. Eligible cancellations will instead be credited to the rider's EC Pro account for use towards future bookings.
Where less than 24 hours' notice is given, the lesson will be deemed used and no refund, credit or transfer will be available.
Any account credit issued following a cancellation will remain valid for 12 months from the date of issue. Credits not used within this period will expire and cannot be redeemed.
If a rider ceases riding at Shardeloes Farm Equestrian Centre, any unused account credit will remain available for 12 months from the date of issue, after which it will expire.
Nothing in these terms affects a customer's statutory rights under applicable consumer protection legislation.
Please note, we require 48 hours notice for Holiday Activity Cancellations - Please phone reception to cancel activities so that any eligible refund can be added to the users EC Pro account.
EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.
Please contact the Yard, School or Livery directly. Shardeloes Farm Equestrian Centre is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.
